Shipping policy

Shipping Policy

Effective Date: October 7, 2026

At Urban Fit Hub, we understand that delivery is part of the shopping experience. Our goal is to process orders efficiently and provide customers with clear information about shipping charges, delivery expectations, and situations that may affect arrival times.

1. Shipping Coverage

We primarily ship merchandise to addresses within the United States.

Shipping availability may vary depending on the product, destination, carrier restrictions, inventory location, or other logistical circumstances.

If a particular destination cannot be serviced, we may contact the customer to discuss available options.

2. Shipping Fees

Urban Fit Hub offers the following standard shipping structure:

Orders of $10.00 or more:
Free standard shipping

Orders below $10.00:
$5.99 standard shipping fee

The applicable shipping charge, when any, will generally be displayed during checkout before the customer completes the purchase.

3. Order Processing

Orders are normally processed after successful payment authorization.

Processing time may vary according to:

Order volume;
Product availability;
Payment verification;
Fraud-prevention screening;
Weekend or holiday schedules;
Warehouse or fulfillment conditions.

A shipping confirmation may be provided once the package has been handed to the applicable carrier or otherwise entered the delivery network.

4. Delivery Estimates

Estimated delivery periods are provided for planning purposes and are not guaranteed unless expressly identified as guaranteed.

Once a package is transferred to a carrier, delivery timing may be affected by circumstances outside our direct control, including:

Weather;
Carrier delays;
Transportation disruptions;
Address problems;
Peak-season volume;
Holidays;
Regional service interruptions;
Natural disasters;
Government restrictions;
Other unforeseen events.

5. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Before completing checkout, please verify:

Street number;
Street name;
Apartment, suite, or unit number;
City;
State;
ZIP code;
Recipient name.

If you discover an address error after placing an order, contact us immediately at [email protected].

We will make reasonable efforts to assist, but an address change cannot be guaranteed after fulfillment or shipment has begun.

6. Lost, Delayed, or Misdelivered Packages

If tracking indicates that a package was delivered but you cannot locate it, please first check common delivery locations and with household members, neighbors, building management, or other persons who may have accepted the package.

If the package remains missing, contact us with your order number and tracking information.

We may work with the carrier to investigate the shipment.

7. Damaged Packages

If your package arrives visibly damaged, photograph the package and product when possible.

If the merchandise itself is damaged, contact us promptly at:

[email protected]

Please provide your order number and photographs so that we can evaluate the matter and determine an appropriate resolution.

8. Returned-to-Sender Shipments

A package may be returned to the sender because of:

An incomplete address;
An incorrect address;
Refused delivery;
Failure to retrieve the package;
Carrier delivery restrictions;
Other circumstances preventing successful delivery.

If a returned package is received by us, we may contact the customer regarding reshipment or refund options.

Additional shipping charges may apply when the delivery problem resulted from information supplied by the customer.

9. Multiple Items and Separate Shipments

Depending on inventory and fulfillment circumstances, products from the same order may occasionally be shipped separately.

If an order is divided into multiple shipments, customers may receive more than one tracking number.

10. Shipping Promotions

Shipping promotions may occasionally be offered.

Unless expressly stated otherwise, promotional shipping offers do not automatically combine with every other discount, promotion, or special offer.

The terms displayed at checkout or in the relevant promotion will control where a special shipping promotion differs from this general policy.

11. International Shipping

Unless a specific international shipping option is displayed at checkout, Urban Fit Hub does not promise international delivery.

Customers are responsible for any customs duties, import charges, brokerage fees, or similar governmental charges applicable to international shipments where international delivery is offered.