Refund policy

 

RETURN AND REFUND POLICY

Thank you for shopping at Fresho Deco (operated by Vynka Plus RU). We want you to be completely satisfied with your purchase of our kitchen essentials, including our food sealing clips, peeler tools, and refrigerator storage organizers.

If you are not entirely satisfied with your purchase, we are here to help.

1. Right of Withdrawal (14-Day Cooling-Off Period)

Under European Union consumer protection laws, customers located in the EU have the right to withdraw from or cancel their purchase within 14 calendar days without giving any reason.

  • Withdrawal Window: The withdrawal period expires 14 days from the day on which you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods.

  • Condition of Items: To be eligible for a return under your right of withdrawal, items must be unused, in the same condition that you received them, and in their original packaging.

2. Return Eligibility & Exceptions

Due to hygiene and food safety standards associated with kitchen accessories and food contact items (such as storage containers, peelers, and sealing clips):

  • Eligible Items: Items must be unwashed, unused, free from food residue, and returned with all original labels and intact packaging.

  • Non-Returnable Items:

    • Products that show signs of use, washing, or contamination.

    • Clearance or final-sale items (unless defective or damaged upon arrival).

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] with your order number, the item(s) you wish to return, and the reason for the return (optional, but helpful for us).

  2. Return Confirmation: Once your return request is accepted, we will provide you with instructions on where and how to send your package.

  3. Ship the Package: Pack the item(s) securely in original packaging and mail them to our physical address:

    Vynka Plus RU

    12 Spinnerijstraat

    9240 Zele

    Belgium

Note: Please do not send your purchase back without contacting us first, as unauthorized returns may not be accepted or processed.

4. Shipping Costs for Returns

  • Customer Responsibility: Unless the return is due to a defect or error on our part, you will be responsible for paying your own shipping costs for returning your item(s). Shipping costs are non-refundable.

  • Recommendation: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If an item is defective, damaged in transit, or if you received the wrong item:

  1. Contact us immediately at [email protected] within 48 hours of receiving the package.

  2. Provide clear photos or a short video demonstrating the damage or defect, along with your order number.

  3. Once verified, we will arrange a replacement at no extra cost to you or issue a full refund (including original shipping fees).

6. Refunds Process

  • Inspection: Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Approval & Processing: If approved, your refund will be processed promptly to your original method of payment within 14 calendar days of receiving your returned goods (or proof of return dispatch).

  • Late or Missing Refunds: If you haven't received a refund yet:

    1. Check your bank account or credit card statement again.

    2. Contact your credit card company or bank; it may take some processing time before a refund is officially posted.

    3. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

7. Contact Information

For any questions regarding our Return and Refund Policy, please contact us at: